Legal

Terms of Service

Effective Date: August 2, 2026
Last Updated: August 2, 2026

These Terms of Service ("Terms") govern your access to and use of klashealthcarecoaching.com, including its webpages, forms, downloadable materials, educational resources, and other website features collectively referred to as the "Website."

The Website is owned and operated by KLAS Solutions, LLC, doing business as KLAS Solutions Healthcare Division and KLAS Healthcare Coaching ("KLAS," "we," "us," or "our").

By accessing or using the Website, submitting information through the Website, requesting a consultation, downloading a resource, or otherwise interacting with Website content, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree to these Terms, please do not use the Website.

1. Website Purpose

KLAS provides information concerning business coaching, practice operations, revenue cycle improvement, benchmarking, Practice Health Assessments, team development, leadership development, and fractional operating-system support for private medical, dental, and other independent healthcare practices.

The Website is intended to provide general information about KLAS and its available services. Using the Website does not, by itself, create a coaching, consulting, fiduciary, attorney-client, accountant-client, financial-advisory, agency, or other professional relationship between you and KLAS.

A formal service relationship is established only after all required agreements have been reviewed and signed by the appropriate parties.

2. No Professional Advice

Website content is provided for general informational and educational purposes only.

Nothing on the Website constitutes or should be relied upon as:

Legal advice;
Tax or accounting advice;
Investment or financial-planning advice;
Medical, dental, clinical, or diagnostic advice;
Coding, billing, or reimbursement certification;
Regulatory or healthcare-compliance advice;
Human-resources or employment-law advice; or
A guarantee concerning the financial performance, profitability, or future results of a practice.

You should consult appropriately licensed attorneys, accountants, financial advisers, compliance professionals, certified coders, human-resources professionals, and other qualified professionals before making decisions concerning your practice, contracts, tax matters, employment matters, billing practices, or regulatory obligations.

KLAS does not provide clinical services and does not direct or supervise clinical care. Decisions concerning patient care remain solely with the licensed providers responsible for that care.

KLAS may help coordinate or introduce independent professional resources, but each professional remains independently responsible for the services and advice they provide.

3. No Guarantee of Results

Practice revenue, collections, profitability, staffing outcomes, patient volume, team performance, employee retention, and operational improvements depend on numerous factors outside KLAS's control, including your implementation of recommendations.

Any examples, dollar figures, percentages, recovery estimates, timelines, benchmarks, case studies, testimonials, or other results appearing on the Website are illustrative only. They are not promises, warranties, or guarantees that you will obtain the same or similar results.

Past performance and client experiences do not guarantee future outcomes.

KLAS does not guarantee:

That revenue, collections, or profitability will increase;
That identified opportunities will be realized or recovered;
That an assessment will identify every issue present in a practice;
That staffing, turnover, culture, or team dynamics will improve;
That any particular result will occur within a stated timeframe;
That benchmark comparisons will match another source's methodology or figures; or
That an engagement will achieve any particular financial, operational, legal, or personal objective.

4. Consultations and Website Submissions

You may use the Website to request a discovery call, inquire about services, request an assessment, or download educational materials.

By submitting information through the Website, you represent that:

The information you provide is accurate and not misleading;
You have the right and authority to provide the information;
You are not violating any contractual, legal, confidentiality, privacy, or professional obligation by providing it; and
You authorize KLAS to contact you regarding your inquiry using the contact information you provide.

Submitting a request does not obligate you to hire KLAS and does not obligate KLAS to accept an engagement.

KLAS may decline or discontinue discussions where an engagement would create a conflict, violate applicable requirements, fall outside our capabilities, or otherwise be inappropriate.

5. Confidential and Sensitive Information

KLAS understands that coaching and assessment discussions may involve confidential business information. We use reasonable measures to protect information submitted to us, subject to our Privacy Policy and any separate confidentiality or service agreement.

However, you should not submit through a general Website form:

Patient names or patient records;
Protected health information;
Social Security numbers;
Bank account or payment-card details;
Account passwords or system credentials;
Highly sensitive employee information;
Unredacted tax returns;
Confidential documents belonging to another party; or
Information you are not legally authorized to disclose.

Do not transmit protected health information through the Website unless KLAS has expressly authorized a secure method for doing so.

The Website and its general contact forms are not intended to serve as systems for storing or transmitting patient medical or dental records.

6. Practice Health Assessments and Consulting Deliverables

Any Practice Health Assessment, scorecard, analysis, report, action plan, or related deliverable offered by KLAS is subject to the scope, assumptions, limitations, methodology, intended use, and terms described in the applicable service agreement or report.

Unless expressly stated otherwise in a signed written agreement:

An assessment reflects an opinion and estimate based on information available at the time;
Figures identifying potential revenue opportunities are estimates, not guaranteed recoveries;
Conditions may change after the assessment date;
The assessment may rely on information supplied by the practice or third parties;
KLAS is entitled to assume that information supplied to us is accurate and complete;
KLAS is not responsible for undisclosed liabilities, inaccurate records, omitted facts, or later changes in the practice;
An assessment is not an audit, examination, review, or attestation engagement performed under professional accounting standards;
An assessment is not a healthcare-compliance audit, coding audit, or legal review; and
The deliverable may not be used for purposes outside its stated scope without written authorization.

Implementation of any recommendation remains the responsibility of the practice and its leadership.

7. Benchmarking Services

Benchmarking and performance-monitoring services compare a practice's reported results against industry or peer reference points.

Unless expressly stated otherwise in a signed written agreement:

Benchmarks are reference points, not standards of care, legal requirements, or targets a practice must meet;
Benchmark data reflects the methodology, data set, sample size, time period, and definitions KLAS uses, which may differ from other published sources;
Comparisons depend on the accuracy, completeness, and consistency of the information the practice provides;
Results may change as data sets, methodologies, or definitions are updated; and
Benchmark output is intended to support business decisions, not to substitute for professional advice.

As described in our Privacy Policy, KLAS may use practice performance information in de-identified and aggregated form to develop and maintain benchmark reference points.

8. Assessments, Profiles, and Third-Party Programs

Our team and leadership services use third-party assessment instruments and program materials, which may include Everything DiSC^®, Everything DiSC Work of Leaders^®, The Five Behaviors^®, and the Entrepreneurial Operating System^®.

These instruments and materials are owned by their respective providers. Your use of them is subject to:

The provider's own terms, licenses, and permitted-use restrictions;
Any participant agreement or notice presented when an assessment is administered; and
Applicable copyright and trademark protections.

Assessment profiles are licensed for the participant's and the practice's internal development use. They may not be resold, republished, distributed outside the practice, used for employment screening or selection unless expressly permitted by the instrument's provider, or used in a manner inconsistent with the provider's terms.

Assessment instruments describe behavioral preferences and tendencies. They are not clinical, psychological, or diagnostic instruments, are not measures of ability or competence, and should not be used as the sole basis for hiring, promotion, discipline, compensation, or termination decisions.

Everything DiSC^®, Everything DiSC Work of Leaders^®, and The Five Behaviors^® are registered trademarks of John Wiley & Sons, Inc. EOS^® and the Entrepreneurial Operating System^® are registered trademarks of EOS Worldwide, LLC. KLAS Solutions is an independent authorized partner and certified practitioner where noted, and is not owned by or affiliated with those providers beyond the scope of its authorization.

9. Independent Third-Party Professionals

KLAS may introduce you to or coordinate with attorneys, accountants, lenders, financial planners, insurers, billing or coding vendors, consultants, or other third parties.

Unless expressly stated in writing, these parties are independent from KLAS. KLAS does not control and is not responsible for:

Their advice, conduct, work product, fees, availability, or decisions;
Their professional licensing or regulatory compliance;
Legal, accounting, tax, compliance, employment, or other professional outcomes; or
Losses arising from your decision to retain or rely upon a third party.

You are responsible for independently evaluating and selecting any professional or service provider.

Any referral, introduction, or inclusion in a KLAS resource network is not a guarantee or warranty of a third party's performance.

10. Educational Materials and Downloads

KLAS may make available guides, worksheets, checklists, self-assessments, videos, or other educational materials through the Website.

Unless otherwise expressly stated:

Materials are licensed for your personal or internal practice use only;
Access does not transfer ownership of the underlying intellectual property;
You may not copy, republish, share publicly, distribute, sell, sublicense, or create derivative commercial products from the materials;
You may make reasonable copies for your own internal practice use; and
You remain responsible for determining whether the materials are appropriate for your particular situation.

Educational materials are not a substitute for individualized legal, tax, accounting, compliance, employment, or other professional advice.

11. Fees and Engagement Terms

The Website does not process payments. Fees, payment schedules, scope, deliverables, cancellation rights, and refund terms for coaching, assessment, benchmarking, and program services are established in a separate written agreement or proposal.

Website descriptions of services and any pricing information shown are general summaries and are subject to change until confirmed in a written agreement.

If these Website Terms conflict with a signed service agreement, the signed service agreement controls with respect to the applicable services.

12. Intellectual Property

The Website and its content, including text, graphics, photographs, videos, logos, trademarks, service marks, designs, reports, frameworks, forms, worksheets, downloads, software, and other materials, are owned by KLAS or used with permission and are protected by intellectual-property laws.

Subject to these Terms, KLAS grants you a limited, revocable, nonexclusive, nontransferable license to access and use the Website for lawful personal or internal business purposes.

You may not, without prior written permission:

Copy or republish substantial portions of the Website;
Modify, distribute, sell, sublicense, or commercially exploit Website content;
Use KLAS names, logos, or branding in a way that suggests endorsement or affiliation;
Remove copyright, trademark, or proprietary notices;
Scrape, harvest, or systematically extract Website content or data;
Reverse engineer Website software or security controls;
Frame or mirror the Website on another website;
Train an artificial-intelligence system using proprietary KLAS materials; or
Use Website materials to create or promote a competing product or service.

"KLAS," "KLAS Solutions," "KLAS Healthcare Coaching," "KLAS Solutions Healthcare Division," "Practice Health Assessment," and associated names and logos may be trademarks or service marks of KLAS Solutions, LLC.

13. Acceptable Use

You agree not to use the Website to:

Violate any applicable law or regulation;
Submit false, fraudulent, defamatory, infringing, or misleading information;
Impersonate another person or organization;
Upload malware, malicious code, or harmful content;
Attempt to gain unauthorized access to the Website or related systems;
Interfere with Website operation, security, or availability;
Collect personal information about other users;
Send unsolicited or unauthorized communications;
Test or probe Website security without written permission;
Circumvent access or download restrictions; or
Engage in conduct that could harm KLAS, its clients, its vendors, or another person.

We may restrict or terminate Website access when we reasonably believe these Terms have been violated.

14. Third-Party Websites and Services

The Website may contain links to third-party websites, scheduling platforms, videos, social-media platforms, assessment platforms, software, or other resources.

Third-party resources are governed by their own terms and privacy practices. KLAS does not control and is not responsible for their content, availability, security, accuracy, policies, products, or services.

A link does not necessarily constitute an endorsement.

15. Privacy

Your use of the Website is also governed by the KLAS Healthcare Coaching Privacy Policy.

By using the Website, you acknowledge that information may be collected, used, stored, and disclosed as described in that policy.

If you provide information concerning employees, owners, patients, or other individuals, you are responsible for ensuring that you have an appropriate legal basis and authorization to provide that information.

16. Electronic Communications

When you submit a form, request a consultation, download a resource, or otherwise communicate with KLAS electronically, you consent to receive communications relating to your request or relationship with KLAS.

These may include emails, telephone calls, text messages, electronic notices, and service-related communications, subject to applicable law and the permissions you provide.

Consent to receive marketing communications is not a condition of purchasing services. You may unsubscribe from promotional emails using the instructions included in those messages.

17. Website Availability and Changes

We may modify, suspend, withdraw, or discontinue any portion of the Website at any time.

We do not guarantee that:

The Website will always be available;
Access will be uninterrupted or error-free;
Defects will be corrected immediately;
Website content will always be current or complete; or
The Website will be free from viruses or other harmful components.

You are responsible for maintaining appropriate devices, software, backups, and security protections.

18. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND ALL WEBSITE CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

KLAS DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

KLAS DOES NOT WARRANT THAT WEBSITE CONTENT IS COMPLETE, ACCURATE, CURRENT, OR SUITABLE FOR YOUR PARTICULAR CIRCUMSTANCES.

Some jurisdictions do not permit the exclusion of certain warranties, so portions of this section may not apply to you.

19. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, KLAS SOLUTIONS, LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO:

Your use of or inability to use the Website;
Reliance on Website content;
Loss of revenue, profits, opportunities, goodwill, or data;
Business, staffing, billing, or operational decisions concerning your practice;
Conduct or services of a third party;
Unauthorized access to information; or
Website interruptions, errors, or security events.

TO THE FULLEST EXTENT PERMITTED BY LAW, KLAS'S TOTAL LIABILITY ARISING OUT OF YOUR USE OF THE WEBSITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

This limitation applies to Website use only. It does not replace or modify any liability provision contained in a separately signed service agreement.

Some jurisdictions do not permit certain limitations of liability, so portions of this section may not apply to you.

20. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless KLAS Solutions, LLC and its owners, officers, employees, contractors, agents, and affiliates from claims, liabilities, damages, judgments, losses, costs, and reasonable attorneys' fees arising from:

Your unlawful or unauthorized use of the Website;
Information or materials you submit;
Your violation of these Terms;
Your violation of another person's rights; or
Your fraud, willful misconduct, or material misrepresentation.

21. Governing Law and Venue

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles.

Any legal action arising exclusively from use of the Website and not governed by a separate written agreement must be brought in a state or federal court located in Greenville County, South Carolina that has proper jurisdiction over the dispute.

You and KLAS consent to the personal jurisdiction of those courts.

Any separately signed agreement may contain different governing-law, venue, mediation, arbitration, or dispute-resolution provisions. When applicable, those provisions will control disputes concerning that agreement.

22. Time Limit for Website Claims

To the fullest extent permitted by law, any claim arising exclusively from use of the Website must be filed within one year after the event giving rise to the claim.

This provision does not shorten a limitations period where doing so is prohibited by law and does not override a different period established in a separately signed agreement.

23. Termination

We may suspend or terminate your access to the Website if you violate these Terms, misuse Website resources, threaten Website security, infringe intellectual-property rights, or engage in unlawful or harmful conduct.

Sections that by their nature should survive termination, including intellectual-property provisions, disclaimers, liability limitations, indemnification, and dispute provisions, will continue to apply.

24. Changes to These Terms

We may update these Terms periodically.

When we make changes, we will post the revised Terms on this page and update the "Last Updated" date. Changes become effective when posted unless a later effective date is stated.

Your continued use of the Website after revised Terms become effective constitutes acceptance of the revised Terms.

Material changes affecting an existing paid service will remain subject to any applicable signed service agreement.

25. Severability

If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable or, if modification is not possible, severed from the Terms.

The remaining provisions will remain in effect.

26. No Waiver

A failure by KLAS to enforce a provision of these Terms does not waive our right to enforce it later.

A waiver is effective only if it is in writing and signed by an authorized representative of KLAS.

27. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent.

KLAS may assign these Terms as part of a merger, reorganization, asset sale, corporate restructuring, or transfer of the Website or applicable business operations.

28. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement concerning your use of the Website.

Separate signed agreements govern coaching, assessment, benchmarking, consulting, program, and other paid services.

29. Contact Us

Questions regarding these Terms may be directed to:

KLAS Solutions, LLC
KLAS Solutions Healthcare Division
1 Martin Woods Way
Fountain Inn, SC 29644
United States

Email: info@klassolutions.com
Telephone: 844-552-7100
Website: https://klashealthcarecoaching.com