KLAS Solutions, LLC, including KLAS Solutions Healthcare Division (also referred to as KLAS Healthcare Coaching), KLAS Dental Coaching, KLAS Solutions Practice Transitions, and other affiliated KLAS service lines referenced on our websites ("KLAS," "we," "us," or "our"), respects your privacy.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:
This Privacy Policy applies to information collected through our websites and in connection with our coaching and consulting services. It does not apply to information governed by a separate written agreement that contains different privacy or confidentiality terms.
The information we collect depends on how you interact with KLAS.
We may collect information that you voluntarily provide, including:
Our website forms and related communications are processed through service providers that support email delivery and customer relationship management, currently including SendGrid and Pipedrive.
When you engage KLAS for a Practice Health Assessment, business coaching, benchmarking, team or leadership work, or related services, we may collect information such as:
Some of this information may be confidential business information even when it does not identify an individual.
Our team and leadership programs use third-party assessment instruments, which may include Everything DiSC®, Everything DiSC Work of Leaders®, and The Five Behaviors®. In connection with these programs we may collect or receive:
Assessment results describe individual participants. We treat them as confidential and use them to deliver and support the program. Individual results are ordinarily shared with the participant and with the facilitator, and are shared with practice leadership only in the manner disclosed when the program is arranged, or in aggregate or team-level form.
Third-party assessment platforms process responses under their own privacy policies and terms as part of administering the instrument.
When you use our websites, we and our service providers may automatically collect information such as:
This website currently uses Google Analytics for website measurement, and is hosted and delivered through Vercel. We may add additional analytics, advertising, performance, or measurement technologies, including Google Ads conversion tracking, remarketing technologies, or similar tools. Where we do so, we will update this Privacy Policy and provide any notice or consent mechanism required by applicable law.
These technologies may collect information about your activities on our website and, depending on the provider and your settings, activities across other websites, applications, or devices.
Webinars, coaching sessions, workshops, and one-on-one meetings may be recorded to support:
A recording may capture:
Where required, we will provide notice or obtain consent before recording. Participants who do not wish to be recorded should notify KLAS before the session begins so that appropriate arrangements can be considered.
We may receive information from:
You should provide personal information about another person only when you have authority or a lawful basis to do so.
KLAS provides business coaching, operational consulting, benchmarking, and team and leadership services to healthcare, dental, and other private-practice businesses.
KLAS is not acting as a healthcare provider through this website, and ordinary website forms are not intended for the submission of patient records or protected health information.
Do not submit patient names, treatment details, medical-record numbers, Social Security numbers, insurance identification numbers, clinical records, or other patient-level protected health information through a general website form, advertising lead form, ordinary email, or other unsecured communication channel.
Our services can involve review of revenue cycle, billing, coding, claims, and accounts-receivable information. When patient-related information is necessary for a Practice Health Assessment, revenue cycle review, benchmarking program, or other professional service, KLAS generally seeks to use aggregate, statistical, limited, or appropriately de-identified information whenever practical.
When KLAS performs services that require access to protected health information and KLAS qualifies as a business associate under the Health Insurance Portability and Accountability Act, KLAS will enter into a Business Associate Agreement with the applicable covered entity or business associate, as appropriate.
Protected health information received under a Business Associate Agreement will be handled in accordance with:
A secure, approved method of transmission should be used for protected health information. In the event of a conflict between this Privacy Policy and an applicable Business Associate Agreement, the Business Associate Agreement will control with respect to the protected health information it covers.
We may use personal and business information to:
We may combine information collected from different interactions when permitted by law.
We may disclose information in the following circumstances.
We may disclose information to vendors that perform services for us, including:
These providers may access information only as reasonably necessary to perform services for KLAS or as otherwise described in their own privacy notices and agreements.
At your direction or as reasonably necessary to provide requested services, we may disclose information to:
In team and leadership engagements, information may be shared among the practice owner, practice leadership, the facilitator, and program participants as necessary to deliver the program.
Individual assessment results are shared in the manner disclosed when the program is arranged. Where individual results are not shared with leadership, we ordinarily provide aggregate or team-level summaries instead.
We may disclose information among KLAS-affiliated service lines when needed to respond to your request, coordinate services, manage a client relationship, or provide an integrated service offering.
For example, a coaching engagement may require assistance relating to accounting, marketing, practice transitions, or real estate.
We may disclose information when we reasonably believe disclosure is necessary to:
Information may be transferred or disclosed as part of an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other business transaction.
We may disclose information for another purpose when you direct us to do so or provide consent.
Our benchmarking services compare a practice's performance against industry and peer reference points. To build and maintain those reference points, KLAS may use practice performance information in de-identified or aggregated form.
When we do so:
De-identified and aggregated information is not personal information under most privacy laws. We do not attempt to re-identify information that has been de-identified.
Where a Business Associate Agreement or other written agreement restricts the use of de-identified or aggregated information, that agreement controls.
KLAS does not sell personal information in exchange for money.
However, our use of Google Analytics and any advertising, remarketing, or measurement technologies we may add in the future may be considered a "sale," "sharing," "targeted advertising," or "cross-context behavioral advertising" under certain state privacy laws.
These technologies may allow advertising or analytics providers to:
Where required by applicable law, we will provide a cookie banner, consent mechanism, or privacy-preference tool that allows users to reject or manage nonessential advertising and analytics technologies.
You may also submit a request to opt out of applicable selling, sharing, or targeted advertising by contacting us using the information in Section 18.
We do not knowingly sell or share the personal information of individuals under 18.
We and our providers use cookies, local storage, pixels, tags, scripts, and similar technologies to:
Cookies and similar technologies may include:
You can control certain cookies through your browser settings or any cookie-preference tool available on our website. Blocking cookies may affect website functionality.
We use SendGrid and potentially other communication providers to deliver:
Email providers may process your email address, name, message-delivery information, open status, link-click information, device information, and similar engagement data.
You may unsubscribe from promotional emails by using the unsubscribe link contained in the message or by contacting us.
Opting out of marketing messages does not prevent us from sending administrative or transactional messages relating to an active engagement, meeting, security issue, or legal obligation.
KLAS does not currently use SMS text messaging as a regular marketing channel but may introduce SMS communications in the future.
Before sending marketing text messages, KLAS intends to implement appropriate consent, disclosure, recordkeeping, and opt-out procedures.
If SMS communications are introduced, they may be used for:
Consent to receive marketing text messages will not be a condition of purchasing services unless clearly disclosed and legally permitted.
Message and data rates may apply. Message frequency may vary. Recipients will be able to opt out of marketing messages using the instructions provided in the message, such as replying "STOP."
KLAS will update this Privacy Policy or provide an additional SMS disclosure before beginning regular SMS marketing.
We may send administrative communications related to consultations, engagements, security, contracts, or services. You generally cannot opt out of communications necessary to complete a requested service.
You may unsubscribe from promotional emails by using the unsubscribe link in the email or by contacting us.
You may manage nonessential cookies and advertising technologies through your browser settings or our website's cookie-preference tool, where available.
Requests to stop marketing messages do not prevent us from sending non-promotional communications concerning an active engagement or legal obligation.
We recognize that assessments, financial reviews, benchmarking, staffing discussions, and leadership work involve highly confidential information.
We use reasonable administrative, contractual, technical, and physical measures intended to restrict access to confidential information and limit its use to legitimate business purposes.
Our website forms may state that submissions are confidential. This means KLAS will treat the information as confidential within its business operations; it does not mean that ordinary internet transmissions or email communications are guaranteed to be encrypted, privileged, or immune from unauthorized access.
Specific confidentiality obligations may also be established in a nondisclosure agreement, engagement agreement, Business Associate Agreement, or other written contract.
KLAS uses reasonable administrative, technical, and physical safeguards designed to protect personal and confidential business information.
These measures may include:
No website, internet transmission, storage system, videoconference, email system, or security measure is completely secure. We cannot guarantee absolute security.
You should not send protected health information, full payment-card information, Social Security numbers, account passwords, or similarly sensitive information through an ordinary website form or unencrypted email unless specifically instructed to do so.
We retain information for as long as reasonably necessary to:
Retention periods vary depending on the type of information, the nature of the engagement, contractual commitments, legal requirements, and the sensitivity of the information.
Meeting and webinar recordings will be retained only for as long as reasonably necessary for follow-up, training, quality assurance, documentation, or other disclosed business purposes, unless a longer period is required by law or agreement.
We may retain de-identified or aggregated information that no longer reasonably identifies an individual, as described in Section 5.
Depending on your state of residence and the applicability of state privacy law to KLAS, you may have rights concerning your personal information, including the right to:
These rights are not absolute. Exceptions may apply when information is needed to provide services, meet legal obligations, protect legal rights, prevent fraud, or fulfill another permitted purpose.
KLAS will not unlawfully discriminate against you for exercising an applicable privacy right.
You may submit a request by:
Please include "Privacy Request" in the email subject line and describe the right you wish to exercise.
We may request information reasonably necessary to verify your identity and authority. We will use verification information only to process the request.
An authorized agent may submit a request on your behalf where permitted by law. We may require proof of the agent's authority and may contact you directly to verify the request.
This section supplements the rest of this Privacy Policy for California residents when the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to KLAS.
During the preceding 12 months, KLAS may have collected the following categories of personal information:
We collect these categories from the sources described in this Privacy Policy and use them for the purposes described in Section 3.
We may disclose these categories to the recipients described in Section 4 for business purposes.
KLAS does not sell personal information for monetary consideration. However, our use of analytics and any advertising or remarketing technologies we add may constitute "sharing" under California law.
California residents may have the right to opt out of such sharing by using our cookie-preference tool or contacting us using the information in Section 18.
KLAS does not use or disclose sensitive personal information for purposes that require a right to limit under California law unless a separate notice states otherwise.
California's "Shine the Light" law may permit certain residents to request information concerning disclosures of personal information to third parties for their own direct-marketing purposes. KLAS does not disclose personal information to unaffiliated third parties for their own direct marketing without appropriate authorization.
Our websites and services are intended for practice owners, healthcare professionals, dental professionals, practice administrators, advisers, and other adults.
They are not directed to children under 13, and we do not knowingly collect personal information online from children under 13.
Contact us if you believe a child has provided personal information to us so that we can evaluate and address the situation.
Our websites may link to or integrate with third-party websites or services, including:
KLAS does not control the privacy, security, or content practices of unaffiliated third parties. Their privacy policies govern information they collect directly from you.
A link to or integration with a third party does not necessarily constitute an endorsement of its privacy practices.
For questions, concerns, complaints, or privacy requests, contact:
KLAS Solutions, LLC
Attn: Privacy
1 Martin Woods Way
Fountain Inn, SC 29644
United States
Email: info@klassolutions.com
Telephone: 844-552-7100
Website: https://klashealthcarecoaching.com
Please do not include patient records, complete payment-card information, Social Security numbers, passwords, or similarly sensitive information in an initial privacy-request email.
KLAS is based in the United States, and our websites and services are primarily directed to users in the United States.
If you access our websites from another country, your information may be transferred to, stored in, or processed in the United States or another country where our providers operate. Those countries may have data-protection laws different from those in your jurisdiction.
We may update this Privacy Policy periodically to reflect changes in our services, technologies, vendors, business practices, or legal obligations.
When we make changes, we will post the revised policy and update the "Last Updated" date. We may provide additional notice when required by law or when changes are material.
Your continued use of our websites after an updated Privacy Policy becomes effective is subject to the revised policy, to the extent permitted by law.